What is tripvana? tripvana is an online travel agency whose purpose is to simplify the research, planning, booking and management of personalized trips.
Why should I use tripvana? There are 4 steps to crafting a personalized trip:
- Research – Travelers typically spend hours doing Google searches to learn about destinations, activities and accommodations across hundreds of different websites, before deciding where they want to go and what they want to do
- Planning – This is typically a completely manual process. Travelers check locations and distances on Google Maps, check flight and hotel options on various sites etc. to create a day by day itinerary by themselves. Doing this manually also results in lower quality trips, as travelers do not have the same knowledge of destinations as expert travel advisors.
- Booking – Online travel agencies today are focused only on this step. Each OTA specializes in either flights or hotels or activities or packaged tours, resulting in scattered bookings across multiple sites.
- Management – Travelers invariably need to make changes to their itinerary and cancel or change some bookings once travel starts. Today, this is a very painful process as all the bookings are scattered across multiple sites, and the customer service relationships are very transactional, with travelers often being sent back and forth between the OTA and the supplier’s customer support staff.
On tripvana, consumers can do everything on just ONE site. We offer
- Immersive content on destinations, activities and accommodations around the world
- Access to local travel experts who know the destinations extremely well, and can offer specific recommendations, and support travelers with the creation of the perfect, personalized itinerary
- One bookings engine to make all your bookings including flights, hotels, activities, and your customized itineraries created by travel advisors in one transaction, on one invoice
- A mobile app for storing all your travel documents, with 24×7 personalized customer service for making any changes to your itinerary
How does tripvana work?
- The first step for any traveler is to decide where they want to go, what they want to do, and where they want to stay. To do this, tripvana offers travelers a rich library of photos, videos, 360, VR and AR content. Travelers explore this content on a PC, mobile device or a VR headset, and create thematic travel boards to save their favorites.
- When they are ready to create an itinerary, travelers push a button to share their saved favorites with an expert travel advisor who can offer personalized recommendations, and help in creating the perfect, personalized trip. Travelers can then book the personalized trip, as well as any additional flights, hotels or activities in one transaction, on one invoice.
- While traveling, travelers can access all their trip documents and itinerary information, anytime, anywhere with the tripvana mobile app. They can also access AR guided tours for various destinations, and contact a dedicated 24×7 customer support rep directly from the app.
- Finally, travelers can share their travel experience by posting photos with AR filters, videos and blogs to their tripvana account.
Do I have to create a tripvana account? You do not have to create an account to browse our content, our featured destinations or trips. However, you will need to create an account to save your favorites and create your own travel boards or to contact a travel advisor for planning your trip.
Do I have to pay to create an account? No. You can create a tripvana account for free.
Does my account work on all devices – PC, mobile, VR? Yes, you can use the same account on all devices.
How can I change my password? If you are a consumer and have forgotten your password, you can just go to tripvana.com/login/ and click on “Forgot Password.” If you are an agent, you can go to tripvana.com/agent-login/ and click on “Forgot Password.”
How do I edit my profile information? If you are a consumer, login and click on the menu on the top right corner with your profile picture, and select the option “Profile.” You can change your profile information from there.
How do I create a trip request? Create a board with your favorite destinations, activities, accommodations and packages, then go to the “My Boards” page from the menu on the top right corner, find your board, and click on the button that says “Contact Travel Advisor” below the board. An email will automatically be sent to a travel advisor with all the favorites you have saved to that board. The travel advisor will send you a message to your tripvana account within 48 hours to initiate the process of creating a personalized trip.
How many boards can I create? You can create as many boards as you like.
Can I save multiple destinations to a board? You can save any number of destinations, activities, accommodations and packages to a board. We recommend creating boards that correspond to a trip. For example, if you are planning a trip to three countries in Europe, you can create a board called “My Europe Trip” and save all your favorites from those three countries to that board.
Who are the expert travel advisors? Tripvana works with the best “destination management companies” around the world, who have years of expertise crafting personalized trips to the destinations they cover. In addition to the DMC travel advisors, tripvana has its own travel experts who have unique local knowledge of destinations, activities and accommodations in each region.
How long does it take to create a personalized itinerary? The creation of the itinerary is an iterative process. Once you connect with your travel advisor, you will work with them to iterate on your itinerary until you are completely satisfied and ready to book. Since every trip is completely personalized, the time for creating an itinerary varies by traveler.
What documents do I need to send my travel advisor? Your travel advisor will advise you of what documents are needed. Typically, we will need a passport copy for each traveler as well as details like any mobility or dietary requirements.
Can you help me get a visa? Your agent can advise and give you practical information regarding your visa application. They cannot under any circumstances make the application for you, however. For more information, you can consult the website of the embassy in the country you’re looking to travel to.
How do I cancel my trip? If you have to cancel your trip, you will need to inform your travel advisor. If you wish to cancel your trip and have already paid: Cancelation fees may apply, with the amount depending on how far in advance you are canceling, and depending on the agent’s terms and conditions that were outlined to you when booking. It is up to you as the traveler to give notice to your agent if you need to cancel your trip, within the period outlined in the cancelation Terms and Conditions of the agency. If you have canceled your trip and need to be refunded: This will need to be calculated on the basis of the cancelation conditions of your local agency and refunded back to the card that you had made your payment through.
Who do I contact during my trip if I have an issue? Once you have booked your trip, we will assign you a dedicated customer support rep with your local destination management company. If there’s anything you’re unhappy with or if you experience any problems during your trip, you can get in touch with this person via your tripvana account, or by phone, on the number provided. Your local DMC rep is there to provide 24 hour on-the-ground support and assistance from the moment you touch down in the destination, and they’ll do their absolute best to resolve any and all issues for you. You can also contact our Customer Care Team at any time from our website or mobile app.
Do I need travel insurance? Can you help me get this? There are always unexpected surprises when traveling abroad, which is why we recommend taking out insurance before setting off on your trip. Your credit or debit cards might already provide insurance, so it’s always worth checking with your bank first to confirm whether you need to take out any additional insurance options. If not, your travel advisor can recommend travel insurance options.
How does the payment process work? Once you have agreed upon the final itinerary with your agent, you will be sent the General Terms & Conditions for your trip and your first payment link to pay the deposit. Your trip will be officially reserved as soon as we have received your deposit.
- the applicable Operator does not confirm the requested booking, or,
- as a Traveler, you cancel your requested booking before the requested booking is confirmed by an Operator, any amounts collected by Tripvana or its third-party payment processor will be refunded to the Traveler within a commercially reasonable time, depending on the selections the Traveler made via the Site and Application, and any pre-authorization of such Traveler’s credit/debit card will be released.
Once your booking is confirmed by the applicable Operator, the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator. Please carefully read the fine print and important information in the Listing, the booking page and your reservation confirmation for policies as applied by the Operator. A cancellation must be done via your booking conversation page. If you are advised that your booking is on an ‘on request’ basis (which is typically the case for tours booked shortly prior to departure), the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator from the moment when you have submitted the booking request. When a tour is ‘on request’ the Operator needs several business days to ensure that all of the components of the tour package can be confirmed for you. This process may not be interrupted by a request to cancel. So, if the request comes back approved you will be charged for the full amount, and if, as a Traveler, you cancel such a booking, this does not entitle you to any refund. If the Operator cannot confirm your request, you will receive a full refund. Operator Cancellations and Refunds If an Operator cancels a confirmed booking made via the Services, a refund of the paid amount for such booking will be made to the applicable Traveler within a commercially reasonable time of the cancellation by the Operator and the Traveler may receive an email or other communication from Tripvana containing non-binding suggestions for alternative Listings and other related information. If an Operator cancelled a confirmed booking and you, as a Traveler, have not received an email or other communication from Tripvana, please contact Tripvana at info@Tripvana.com. Tripvana Rewards Programs Travel Credits Tripvana may in its sole discretion provide travel credits as part of Tripvana’s rewards program. These travel credits will be based on the tour you book and they may be deposited into your Tripvana account. Promo Codes Tripvana may in its sole discretion offer promo codes from time to time and unless otherwise stated they have an expiry period of 30 days from implementation of the offer. Promo codes can only be used for bookings for tours and on the same basis as outlined above for the Friends with Benefits program. Only one promo code can be redeemed per booking and they may not be combined with travel credits. Content All materials and content on the Website, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights (“Intellectual Property”). The Intellectual Property is governed and protected by United States and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the “IP Providers”). The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may not download, copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the IP Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms. All software, applications, and modules (collectively, “software”) used on the Site are proprietary to or licensed to us by other parties (“Software Providers”, together with IP Providers, the “Providers”). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site. Further, you cannot (i) use any device, software, or routine that interferes or attempts to interfere with the normal operation of the Site; (ii) perform any action that is deemed by us to impose a burden or unreasonable load on our computer equipment; (iii) use any “robot”, “spider”, or other automatic device (or a program, algorithm, or methodology with similar processes or functionalities), or any manual process or functionality, to monitor, assemble, analyze, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on this Site. The United States controls the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under United States’ export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department’s Table of Denial Orders or the US Treasury Department’s list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated. Tripvana may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”). By making available any Content on or through the Services, you agree that Tripvana may use the Content as Tripvana at its discretion sees fit in particular on its (mobile) website and app, and in (online/offline) promotional materials and publications. You hereby grant to Tripvana a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Content on, through, or by means of the Services. Tripvana does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Content. You acknowledge and agree that you are solely responsible for all Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Tripvana the rights in such Content, as contemplated under these Terms; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or Tripvana’s use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. The person who uploaded the Content warrants that the Content shall not contain any viruses, Trojan horses or infected files. You must not store illegal content on the Site and Tripvana will monitor the site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine. Any Content that does not meet the aforesaid criteria will not be posted and can be removed at any time and without prior notice. Tripvana may, in its discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or terminate your Tripvana account. Upon termination Tripvana will within a commercially reasonable time pay you any amounts which Tripvana is legally obliged to pay you. Tripvana does not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback. Reporting Claims of Copyright Infringement If you believe that materials hosted by us infringes your copyright, please submit (or have your agent submit) to us a notice including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement.
- A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
- A description of the copyrighted work that you claim has been infringed upon;
- A description of where the material that you claim is infringing is located on the Site;
- Your address, telephone number, and e-mail address;
- A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
- A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.
Our Copyright Agent for notice of claims of copyright infringement on the site can be reached as follows: Tripvana Inc. 1699 La Pradera Drive, Campbell, CA, 95008 We reserve the right in appropriate circumstances to remove content on the Website alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others. Disclaimer If you choose to use the Services, you do so at your sole risk. Tripvana does not have an obligation to conduct checks on any Travelers, Operators, Members or other users of the Services or third parties and does not make any attempt to verify Listings or Content. The Services (including the Site and Application), Listings and Content are provided “as is”, without warranty of any kind. In particular, Tripvana makes no warranty regarding the quality of any Listings, Tours, the Services or Content or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Services or advice or information, whether oral or written, obtained from Tripvana. Without limiting the foregoing, Tripvana is not responsible and disclaims any liability for the use, validity, quality, suitability, fitness and due disclosure of the Listings and the Tours and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose or be available on an uninterrupted, secure, or error-free basis. You acknowledge and agree that the relevant Operator is solely responsible and assumes all responsibility and liability in respect of the Listings and the Tour. Tripvana is not a (re)seller of the Tour. Complaints or claims in respect of the Tour are to be dealt with by the Operator. Tripvana is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities. Tripvana explicitly disclaims all liability for any act or omission of any Traveler or other third party. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any e-mail or links sent to you by Tripvana. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through Tripvana (whether through this site or call center), even if advised of the possibility of such damages. You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Services and Content, your booking of any Tours via the Services, and any contact you have with other users whether in person or online remains with you. Tripvana shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Tripvana’s obligations in respect to the Services, up to the maximum amounts specified herein. Neither Tripvana nor any others involved in creating, producing, delivering or otherwise making available the Services or the Content will be liable for (a) any punitive, special, indirect or consequential loss or damages, including loss of profit, loss of or damage to goodwill or reputation, loss of claim, (b) any inaccuracy relating to the (descriptive) information of the Operator as made available, (c) the services rendered or the products offered by the Operators or other business partners, (d) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of the Services, or (e) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, negligence, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Operator or from any communications, interactions or meetings with other users of the Services or other persons with whom you communicate or interact as a result of your use of the Services. Tripvana has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event will Tripvana’s aggregate liability arising out of or in connection with your use of or inability to use the Services or from any interactions with any other members, exceed the amounts you have paid or owe for bookings via the Services as a Traveler in the twelve (12) month period prior to the event giving rise to the liability, or one hundred US Dollars (USD 100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Tripvana and you. Indemnification Subject to these Terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including—without limitation—reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to Our Website, Trips, or the Intellectual Property. Links to Third-Party Sites Our website contains links to websites owned and operated by third parties. If you use these links you leave our website. These links are provided for your information and convenience only and are not an endorsement by Tripvana of the content of such linked websites or third-party services. Tripvana has no control of the content of any linked website and is not responsible for these websites or their content or availability. Tripvana makes no warranties or representations, express or implied about such linked websites, the third parties they are owned and operated by, the information contained on them or the suitability of quality of their products or services. If you decide to access any third-party websites and make use of the information contained on them and/or enter into any contract for the supply of goods or services from such third party and/or make any donations to such third party, you do so entirely at your own risk. Tripvana accepts no liability for damage or loss, however caused in the connection with the use of or reliance on any information, material, products or services contained on or accessed through any such linked website. Complaints Fortunately, complaints are few and far between. However, should you have a complaint, please contact Tripvana’s customer service at (e-mail and phone) within 60 days of return from your tour. A consumer may also bring proceedings in the courts of the country in which consumer is domiciled. However, consumer agrees that complaints not received within 60 days from the return date of your tour will be barred. Severability If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms. The commercial relationships that Tripvana has with the Operators are governed by separate agreements. Operators may have, declare applicable or require acceptance of their own terms and conditions for the use, access and consummation of the Tour (which may include disclaimers and limitations of liability). Modifications Tripvana reserves the right to modify the Terms at any time without prior notice. Any changes will become effective immediately upon use of the Site, Application and Services post change constituting an acceptance of the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.
- Your Use of Online Sites, Apps, and Services:
• Book the requested travel or enable vacation property booking • Provide services related to the booking and/or account • Create, maintain, and update user accounts on our platform and authenticate you as a user • Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Tripvana’s platform and services, and as otherwise described in this Privacy Statement • Enable and facilitate acceptance and processing of payments, coupons, and other transactions • Administer loyalty and rewards programs • Collect and enable booking-related reviews • Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services on the Tripvana site and app.
- Communications and Marketing:
• Respond to your questions, requests for information, and process information choices • Enable communication between you and the travel supplier like hotels and vacation property owners • Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement • Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions • Administer promotions like contests, sweepstakes, and similar giveaways
- Other Business Purposes and Compliance
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