What is tripvana? tripvana is an online travel agency whose purpose is to simplify the research, planning, booking and management of personalized trips.

Why should I use tripvana? There are 4 steps to crafting a personalized trip:

  1. Research – Travelers typically spend hours doing Google searches to learn about destinations, activities and accommodations across hundreds of different websites, before deciding where they want to go and what they want to do
  2. Planning – This is typically a completely manual process. Travelers check locations and distances on Google Maps, check flight and hotel options on various sites etc. to create a day by day itinerary by themselves. Doing this manually also results in lower quality trips, as travelers do not have the same knowledge of destinations as expert travel advisors.
  3. Booking – Online travel agencies today are focused only on this step. Each OTA specializes in either flights or hotels or activities or packaged tours, resulting in scattered bookings across multiple sites.
  4. Management – Travelers invariably need to make changes to their itinerary and cancel or change some bookings once travel starts. Today, this is a very painful process as all the bookings are scattered across multiple sites, and the customer service relationships are very transactional, with travelers often being sent back and forth between the OTA and the supplier’s customer support staff.

On tripvana, consumers can do everything on just ONE site. We offer

  1. Immersive content on destinations, activities and accommodations around the world
  2. Access to local travel experts who know the destinations extremely well, and can offer specific recommendations, and support travelers with the creation of the perfect, personalized itinerary
  3. One bookings engine to make all your bookings including flights, hotels, activities, and your customized itineraries created by travel advisors in one transaction, on one invoice
  4. A mobile app for storing all your travel documents, with 24×7 personalized customer service for making any changes to your itinerary

How does tripvana work?

  1. The first step for any traveler is to decide where they want to go, what they want to do, and where they want to stay. To do this, tripvana offers travelers a rich library of photos, videos, 360, VR and AR content. Travelers explore this content on a PC, mobile device or a VR headset, and create thematic travel boards to save their favorites.
  2. When they are ready to create an itinerary, travelers push a button to share their saved favorites with an expert travel advisor who can offer personalized recommendations, and help in creating the perfect, personalized trip. Travelers can then book the personalized trip, as well as any additional flights, hotels or activities in one transaction, on one invoice.
  3. While traveling, travelers can access all their trip documents and itinerary information, anytime, anywhere with the tripvana mobile app. They can also access AR guided tours for various destinations, and contact a dedicated 24×7 customer support rep directly from the app.
  4. Finally, travelers can share their travel experience by posting photos with AR filters, videos and blogs to their tripvana account.

Do I have to create a tripvana account? You do not have to create an account to browse our content, our featured destinations or trips. However, you will need to create an account to save your favorites and create your own travel boards or to contact a travel advisor for planning your trip.

Do I have to pay to create an account? No. You can create a tripvana account for free.

Does my account work on all devices – PC, mobile, VR? Yes, you can use the same account on all devices.

How can I change my password? If you are a consumer and have forgotten your password, you can just go to tripvana.com/login/ and click on “Forgot Password.” If you are an agent, you can go to tripvana.com/agent-login/ and click on “Forgot Password.”

How do I edit my profile information? If you are a consumer, login and click on the menu on the top right corner with your profile picture, and select the option “Profile.” You can change your profile information from there.

How do I create a trip request? Create a board with your favorite destinations, activities, accommodations and packages, then go to the “My Boards” page from the menu on the top right corner, find your board, and click on the button that says “Contact Travel Advisor” below the board. An email will automatically be sent to a travel advisor with all the favorites you have saved to that board. The travel advisor will send you a message to your tripvana account within 48 hours to initiate the process of creating a personalized trip.

How many boards can I create? You can create as many boards as you like.

Can I save multiple destinations to a board? You can save any number of destinations, activities, accommodations and packages to a board. We recommend creating boards that correspond to a trip. For example, if you are planning a trip to three countries in Europe, you can create a board called “My Europe Trip” and save all your favorites from those three countries to that board.

Who are the expert travel advisors? Tripvana works with the best “destination management companies” around the world, who have years of expertise crafting personalized trips to the destinations they cover. In addition to the DMC travel advisors, tripvana has its own travel experts who have unique local knowledge of destinations, activities and accommodations in each region.

How long does it take to create a personalized itinerary? The creation of the itinerary is an iterative process. Once you connect with your travel advisor, you will work with them to iterate on your itinerary until you are completely satisfied and ready to book. Since every trip is completely personalized, the time for creating an itinerary varies by traveler.

What documents do I need to send my travel advisor? Your travel advisor will advise you of what documents are needed. Typically, we will need a passport copy for each traveler as well as details like any mobility or dietary requirements.

Can you help me get a visa? Your agent can advise and give you practical information regarding your visa application. They cannot under any circumstances make the application for you, however. For more information, you can consult the website of the embassy in the country you’re looking to travel to.

How do I cancel my trip? If you have to cancel your trip, you will need to inform your travel advisor. If you wish to cancel your trip and have already paid: Cancelation fees may apply, with the amount depending on how far in advance you are canceling, and depending on the agent’s terms and conditions that were outlined to you when booking. It is up to you as the traveler to give notice to your agent if you need to cancel your trip, within the period outlined in the cancelation Terms and Conditions of the agency. If you have canceled your trip and need to be refunded: This will need to be calculated on the basis of the cancelation conditions of your local agency and refunded back to the card that you had made your payment through.

Who do I contact during my trip if I have an issue? Once you have booked your trip, we will assign you a dedicated customer support rep with your local destination management company. If there’s anything you’re unhappy with or if you experience any problems during your trip, you can get in touch with this person via your tripvana account, or by phone, on the number provided. Your local DMC rep is there to provide 24 hour on-the-ground support and assistance from the moment you touch down in the destination, and they’ll do their absolute best to resolve any and all issues for you. You can also contact our Customer Care Team at any time from our website or mobile app.

Do I need travel insurance? Can you help me get this? There are always unexpected surprises when traveling abroad, which is why we recommend taking out insurance before setting off on your trip. Your credit or debit cards might already provide insurance, so it’s always worth checking with your bank first to confirm whether you need to take out any additional insurance options. If not, your travel advisor can recommend travel insurance options.

How does the payment process work? Once you have agreed upon the final itinerary with your agent, you will be sent the General Terms & Conditions for your trip and your first payment link to pay the deposit. Your trip will be officially reserved as soon as we have received your deposit.

For Travelers and Members Last Updated: 4/15/2020 Introduction and Scope of Services Tripvana is an online travel agency that enables consumers to view content on destinations, activities and accommodations, connect with tour operators, travel advisors/agencies to plan and create a customized itinerary, and book tours & activities (“Tours”) and travel packages (“Packages”). Tours are booked directly from the respective independent tour operator offering the Tour (each an “Operator”). The “Travelers” are travelers interested in booking Tours. The “Members” are persons who completed Tripvana’s account registration process. Travelers and Members are jointly referred to as “you”. The “Services” comprise listings for Tours independently created by Operators in their own discretion and responsibility (each a “Listing”) as well as Content (as defined below) which are accessible at www.tripvana.com including its subpages (collectively, the “Site”) and any related applications (the “Application”). Tripvana is solely acting as a commercial agent for the Operators. Tripvana itself is not an operator of Tours, nor is it a provider of Tours, nor a representative or proxy of an Operator nor an insurer. Tripvana does not own, sell, resell, furnish, provide, manage or control any transportation, tour or travel services and does not act as an agent to the Travelers. Tripvana’s responsibilities are limited to exclusively facilitating the availability of the Services and serving as the commercial agent of each Operator. Tripvana has no control over the conduct of Operators, Travelers, MEMBERS and other users of the Services. Tripvana CANNOT AND DOES NOT CONTROL ALL THE CONTENT CONTAINED IN ANY LISTINGS OR THE CONDITION, LEGALITY OR SUITABILITY OF ANY TOURS. Tripvana IS NEITHER RESPONSIBLE NOR LIABLE FOR ANY LISTINGS AND TOURS. BOOKINGS WITH THE OPERATORS ARE MADE AT THE TRAVELER’S OWN RISK. Applicability These terms and conditions (“Terms”), as amended from time to time, apply to all Tripvana services. By accessing, browsing or using the Site, Application and Services through whatever platform, you agree to comply with and be legally bound by these terms irrespective of a registration or certain use or way of access. These Terms govern your access to and use of the Site, Application and Services and all Content (as defined below) vis-à-vis Tripvana and, where applicable, the Operators. Please carefully read these Terms, the Privacy Policy and the Legal Notice, each of which is incorporated by reference into these Terms. If you do not fully agree to these Terms, you have no right to obtain information from or otherwise continue using the Site, Application and Services. If you act on behalf of a company or other legal entity, you guarantee that you have the authority to act on behalf and to bind that company or other legal entity to these Terms. If you are using this Website and/or making travel reservations or bookings for another person you agree to inform that person(s) about the Terms & Conditions that apply to the travel reservations and bookings you have made on their behalf, including all rules and restrictions applicable thereto and these Terms of Use. You agree to be financially responsible for all of your use of the Website (as well as for use of your account by others). You are responsible for any bookings and travel reservations made by persons under your direction or control. You also warrant that all information supplied by you or on your behalf, or by members of your household in using the Website is true, current, complete, and accurate. Furthermore, you also confirm that the Traveler is not an unaccompanied minor. Without limitation, any exploratory, speculative, false, or fraudulent reservation or any reservation in anticipation of demand is prohibited. Eligibility The Services are intended solely for persons who are aged 18 years or older. Any access to or use of the Services by anyone under 18 years is expressly prohibited. By accessing or using the Services you guarantee that you are 18 years or older. Privacy Tripvana’s Privacy Policy applies. Please see them for information and notices concerning Tripvana’s collection and use of your personal information. Bookings and Payments Bookings by Travelers with Operators The respective Operator only, and not Tripvana, is solely responsible to the respective Traveler for honoring any confirmed bookings and making available any Tours reserved through the Services. The Operator is also responsible to provide all information legally required to the Traveler. If you, as a Traveler, choose to enter into a transaction with an Operator for the booking of a Tour, you agree and understand that you will be required to enter into an agreement (including releases) with the Operator only and you agree to accept any terms, conditions, rules and restrictions associated with such Tour imposed by the Operator and will receive necessary information from the Operator only. You acknowledge and agree that Tripvana is no party to the agreement but only acts as the commercial agent to the Operator and Tripvana accepts no liability arising from or related to any of your agreements with the Operator unless Tripvana is legally obliged to do so or to fulfil certain information and security obligations towards the Traveler. The Operators are requested to either confirm or reject a booking within the specified timeframe (which is generally within 24 to 48 hours of when the booking is requested, as determined by Tripvana in its sole discretion) or the requested booking will be automatically cancelled. Once your confirmed booking transaction is complete (including payment) you will receive a confirmation email summarizing your confirmed booking. Payments by Travelers You agree to pay for the “Total Cost” (including the price of the tour and, where applicable, taxes, levies and duties) for any booking requested, in accordance with the pricing terms set forth in the applicable booking page, if such requested bookings are confirmed by the applicable Operator. The availability and price of a Tour can change any time until you have received a booking confirmation. In case only the deposit is payable at the time of booking or booking confirmation, the balance of payment (i.e., the Total Cost minus the deposit) is due and will be payable as stated in the Operator’s terms according to the booking page. Tripvana in its own discretion collects (through third party payment processors) the Total Cost (as one payment or deposit plus balance payments) for and on behalf of the Operator as its commercial agent. You hereby authorize the collection of such amounts by charging the credit/debit card provided as part of requesting the booking, or by one of the other payment methods as described on the Site or Application. Bank and Credit Card Fees Some banks and credit card companies impose fees for international transactions. If you are making a booking from outside of the United States on a US credit card, your bank may convert the payment amount to your local currency and charge you a conversion fee. This means the amount listed on your credit or bank card statement may be in your local currency and therefore a different figure than the figure shown on the billing summary page for a reservation booked on the Website. In addition, a foreign transaction fee may be assessed if the bank that issued your credit card is located outside of the United States. Booking international travel may be considered to be an international transaction by the bank or card company, since Tripvana may pass on your payment to an international travel supplier. The currency exchange rate and foreign transaction fee is determined solely by your bank on the day that they process the transaction. If you have any questions about these fees or the exchange rate applied to your booking, please contact your bank. International Travel By offering reservations for travel in particular international destinations, Tripvana does not represent or warrant that travel to such areas is advisable or without risk. Tripvana will not be liable for damages or losses that result from travel to such destinations. You and any children traveling with you must be in possession of a machine-readable passport valid for 6 months after their trip return date along with applicable visas. It is your sole responsibility to secure and/or pay for any and all visas, reciprocity fees, affidavits, immunizations, etc. that are required to be permitted entry into each destination. In some countries you may be subject to entry (reciprocity) fees and/or departure taxes/exit fees which will be collected at the airports upon entry/departure by local government authorities. Please note that entry to any country may be refused even if the required information and travel documents are complete. For up-to-date detailed information on travel documents and visas, entry/exit taxes and further information on entry and exit requirements please check with your local consular services. Obtaining and carrying these documents is your sole responsibility. Tripvana bears no responsibility for such information and will not be responsible for advising and/or obtaining required travel documentation for you, or for any delays, damages, and/or losses including missed portions of your vacation/holiday related to improper documentation or government decisions about entry. Tripvana is committed to comply with sanctions imposed by the Office of Foreign Assets Control (OFAC). These sanctions change from time to time and impose restrictions on travel companies. Tripvana will not offer for sale journeys that include travel to any sanctioned country. Tripvana reserves the right to cancel any reservation made that is contrary to OFAC policy and/or sanctions and Tripvana will not directly or indirectly use any funds, or lend, contribute or otherwise make available funds to any person or entity, for the purpose of financing the activities of any company, country and/or persons currently subject to any U.S. sanctions administered by OFAC. Health: Recommended inoculations for travel may change and you should consult your doctor for current recommendations before you depart. It is your responsibility to ensure that you meet all health entry requirements, obtain the recommended inoculations, take all recommended medication, and follow all medical advice in relation to your trip. Traveler Cancellations and Refunds If:

  • the applicable Operator does not confirm the requested booking, or,
  • as a Traveler, you cancel your requested booking before the requested booking is confirmed by an Operator, any amounts collected by Tripvana or its third-party payment processor will be refunded to the Traveler within a commercially reasonable time, depending on the selections the Traveler made via the Site and Application, and any pre-authorization of such Traveler’s credit/debit card will be released.

Once your booking is confirmed by the applicable Operator, the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator. Please carefully read the fine print and important information in the Listing, the booking page and your reservation confirmation for policies as applied by the Operator. A cancellation must be done via your booking conversation page. If you are advised that your booking is on an ‘on request’ basis (which is typically the case for tours booked shortly prior to departure), the Total Cost of your Tour is subject to the cancellation and payment terms of the Operator from the moment when you have submitted the booking request. When a tour is ‘on request’ the Operator needs several business days to ensure that all of the components of the tour package can be confirmed for you. This process may not be interrupted by a request to cancel. So, if the request comes back approved you will be charged for the full amount, and if, as a Traveler, you cancel such a booking, this does not entitle you to any refund. If the Operator cannot confirm your request, you will receive a full refund. Operator Cancellations and Refunds If an Operator cancels a confirmed booking made via the Services, a refund of the paid amount for such booking will be made to the applicable Traveler within a commercially reasonable time of the cancellation by the Operator and the Traveler may receive an email or other communication from Tripvana containing non-binding suggestions for alternative Listings and other related information. If an Operator cancelled a confirmed booking and you, as a Traveler, have not received an email or other communication from Tripvana, please contact Tripvana at info@Tripvana.com. Tripvana Rewards Programs Travel Credits Tripvana may in its sole discretion provide travel credits as part of Tripvana’s rewards program. These travel credits will be based on the tour you book and they may be deposited into your Tripvana account. Promo Codes Tripvana may in its sole discretion offer promo codes from time to time and unless otherwise stated they have an expiry period of 30 days from implementation of the offer. Promo codes can only be used for bookings for tours and on the same basis as outlined above for the Friends with Benefits program. Only one promo code can be redeemed per booking and they may not be combined with travel credits. Content All materials and content on the Website, including, but not limited to, images, illustrations, text, audio clips, and video clips, are protected by or consist of copyrights, trademarks, service marks, and/or other intellectual property rights (“Intellectual Property”). The Intellectual Property is governed and protected by United States and worldwide copyright, trademark, and/or other intellectual property laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes. The Intellectual Property is owned or controlled by us or other parties that have licensed to us the right to use their Intellectual Property or the right to market their products and/or services (collectively the “IP Providers”). The Intellectual Property is provided solely for your personal, non-commercial use. You agree to abide by all additional copyright notices, information, or restrictions contained in any material or content on the Site. You may not download, copy, reproduce, republish, upload, post, transmit, distribute, and/or exploit any Intellectual Property in any way (including by e-mail or other electronic means) without our prior written consent or that of the IP Providers. Modification of any Intellectual Property or use of any Intellectual Property for any other purpose is a violation of the copyrights, trademark rights, and other proprietary rights. The use of any Intellectual Property on any other site or networked computer environment, or maintaining unauthorized links to the Site, is prohibited by these Terms. All software, applications, and modules (collectively, “software”) used on the Site are proprietary to or licensed to us by other parties (“Software Providers”, together with IP Providers, the “Providers”). You may not reproduce, reverse engineer, create derivative works of, reverse assemble or reverse compile, sell, lease, distribute, rent, assign, transfer, or modify any software on the Site. Further, you cannot (i) use any device, software, or routine that interferes or attempts to interfere with the normal operation of the Site; (ii) perform any action that is deemed by us to impose a burden or unreasonable load on our computer equipment; (iii) use any “robot”, “spider”, or other automatic device (or a program, algorithm, or methodology with similar processes or functionalities), or any manual process or functionality, to monitor, assemble, analyze, index, copy, transmit, distribute, transfer, or link to any of the pages, data, materials, or content available on this Site. The United States controls the export of products and information. You agree to comply with such restrictions and not to export or re-export the Intellectual Property to countries or persons prohibited under United States’ export control laws. By using, copying, or downloading any portion of the Intellectual Property, you are representing that you are not in a country where such export is prohibited; that you are not on the US Commerce Department’s Table of Denial Orders or the US Treasury Department’s list of Specially Designated Nationals; and that you are not providing access to the Intellectual Property to any person similarly situated. Tripvana may, in its sole discretion, permit you to post, upload, publish, submit or transmit text, graphics, images, video or other materials (“Content”). By making available any Content on or through the Services, you agree that Tripvana may use the Content as Tripvana at its discretion sees fit in particular on its (mobile) website and app, and in (online/offline) promotional materials and publications. You hereby grant to Tripvana a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, view, copy, adapt, modify, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast, access, view, and otherwise exploit such Content on, through, or by means of the Services. Tripvana does not claim any ownership rights in any such Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such Content. You acknowledge and agree that you are solely responsible for all Content that you make available through the Services. Accordingly, you represent and warrant that: (a) you either are the sole and exclusive owner of all Content that you make available through the Services or you have all rights, licenses, consents and releases that are necessary to grant to Tripvana the rights in such Content, as contemplated under these Terms; and (b) neither the Content nor your posting, uploading, publication, submission or transmittal of the Content or Tripvana’s use of the Content (or any portion thereof) on, through or by means of the Services will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other proprietary or intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. The person who uploaded the Content warrants that the Content shall not contain any viruses, Trojan horses or infected files. You must not store illegal content on the Site and Tripvana will monitor the site regularly for such illegal content. Please be aware that if you upload illegal content you could be subject to a fine. Any Content that does not meet the aforesaid criteria will not be posted and can be removed at any time and without prior notice. Tripvana may, in its discretion and without liability to you, with or without cause, with or without prior notice and at any time: (a) terminate your access to the Services, and (b) deactivate or terminate your Tripvana account. Upon termination Tripvana will within a commercially reasonable time pay you any amounts which Tripvana is legally obliged to pay you. Tripvana does not have an obligation to delete or return to you any Content you have posted to the Services, including, but not limited to, any reviews or feedback. Reporting Claims of Copyright Infringement If you believe that materials hosted by us infringes your copyright, please submit (or have your agent submit) to us a notice including all of the information requested below. If you fail to provide all of the requested information, we will not process your notice. You may wish to seek legal counsel prior to submitting a copyright infringement notice. You could be held liable for alleging false claims of copyright infringement.

  • A physical signature of the person authorized to act on behalf of the owner of the copyrighted work;
  • A description of the copyrighted work that you claim has been infringed upon;
  • A description of where the material that you claim is infringing is located on the Site;
  • Your address, telephone number, and e-mail address;
  • A statement by you that you have a good-faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law;
  • A statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner’s behalf.

Our Copyright Agent for notice of claims of copyright infringement on the site can be reached as follows: Tripvana Inc. 1699 La Pradera Drive, Campbell, CA, 95008 We reserve the right in appropriate circumstances to remove content on the Website alleged to be infringing without prior notice, and/or to terminate the accounts of users who infringe any intellectual property rights of others. Disclaimer If you choose to use the Services, you do so at your sole risk. Tripvana does not have an obligation to conduct checks on any Travelers, Operators, Members or other users of the Services or third parties and does not make any attempt to verify Listings or Content. The Services (including the Site and Application), Listings and Content are provided “as is”, without warranty of any kind. In particular, Tripvana makes no warranty regarding the quality of any Listings, Tours, the Services or Content or the accuracy, timeliness, truthfulness, completeness or reliability of any content obtained through the Services or advice or information, whether oral or written, obtained from Tripvana. Without limiting the foregoing, Tripvana is not responsible and disclaims any liability for the use, validity, quality, suitability, fitness and due disclosure of the Listings and the Tours and makes no representations, warranties or conditions of any kind in this respect, whether implied, statutory or otherwise, including any implied warranties of merchantability, title, non-infringement or fitness for a particular purpose or be available on an uninterrupted, secure, or error-free basis. You acknowledge and agree that the relevant Operator is solely responsible and assumes all responsibility and liability in respect of the Listings and the Tour. Tripvana is not a (re)seller of the Tour. Complaints or claims in respect of the Tour are to be dealt with by the Operator. Tripvana is not responsible for and disclaims any liability in respect of such complaints, claims and (product) liabilities. Tripvana explicitly disclaims all liability for any act or omission of any Traveler or other third party. Under no circumstances, including, but not limited to negligence, shall we, our providers or distributors, be liable for any damages to, or viruses that may infect your computer equipment or other property, or any loss of data, on account of your access to, use of, or browsing on the site, or your downloading of any materials, data, text, images, video, audio, or other information from the site or associated with any e-mail or links sent to you by Tripvana. In no event shall we, our providers or distributors, be liable for any injury, loss, claim, damage, or any special, punitive, exemplary, direct, indirect, incidental, or consequential damages of any kind (including, but not limited to, lost profits, lost business, or lost savings), whether based in contract, tort, strict liability, or otherwise, that arise out of or are in any way connected with the use, or the inability to use, the site or the services or materials on the site or the travel reservations booked through Tripvana (whether through this site or call center), even if advised of the possibility of such damages. You acknowledge and agree that, to the maximum extent permitted by law, the entire risk arising out of your access to and use of the Services and Content, your booking of any Tours via the Services, and any contact you have with other users whether in person or online remains with you. Tripvana shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of Tripvana’s obligations in respect to the Services, up to the maximum amounts specified herein. Neither Tripvana nor any others involved in creating, producing, delivering or otherwise making available the Services or the Content will be liable for (a) any punitive, special, indirect or consequential loss or damages, including loss of profit, loss of or damage to goodwill or reputation, loss of claim, (b) any inaccuracy relating to the (descriptive) information of the Operator as made available, (c) the services rendered or the products offered by the Operators or other business partners, (d) any direct, indirect, consequential or punitive damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of the Services, or (e) any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, negligence, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the Operator or from any communications, interactions or meetings with other users of the Services or other persons with whom you communicate or interact as a result of your use of the Services. Tripvana has no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expenses, omissions, delays, re-routing or acts of any government or authority. In no event will Tripvana’s aggregate liability arising out of or in connection with your use of or inability to use the Services or from any interactions with any other members, exceed the amounts you have paid or owe for bookings via the Services as a Traveler in the twelve (12) month period prior to the event giving rise to the liability, or one hundred US Dollars (USD 100), if no such payments have been made, as applicable. The limitations of damages set forth above are fundamental elements of the basis of the bargain between Tripvana and you. Indemnification Subject to these Terms, you will defend, indemnify and hold us and each of our officers, directors, employees and agents harmless from and against any claim, cause of action, liability, expense, loss or demand, including—without limitation—reasonable legal and accounting fees, arising out of, or in any way connected with your breach of these Terms or the agreements made part of these Terms by reference, your breach of any applicable law, and your use of or access to Our Website, Trips, or the Intellectual Property. Links to Third-Party Sites Our website contains links to websites owned and operated by third parties. If you use these links you leave our website. These links are provided for your information and convenience only and are not an endorsement by Tripvana of the content of such linked websites or third-party services. Tripvana has no control of the content of any linked website and is not responsible for these websites or their content or availability. Tripvana makes no warranties or representations, express or implied about such linked websites, the third parties they are owned and operated by, the information contained on them or the suitability of quality of their products or services. If you decide to access any third-party websites and make use of the information contained on them and/or enter into any contract for the supply of goods or services from such third party and/or make any donations to such third party, you do so entirely at your own risk. Tripvana accepts no liability for damage or loss, however caused in the connection with the use of or reliance on any information, material, products or services contained on or accessed through any such linked website. Complaints Fortunately, complaints are few and far between. However, should you have a complaint, please contact Tripvana’s customer service at (e-mail and phone) within 60 days of return from your tour. A consumer may also bring proceedings in the courts of the country in which consumer is domiciled. However, consumer agrees that complaints not received within 60 days from the return date of your tour will be barred. Severability If for any reason an arbitrator or a court of competent jurisdiction finds any provision of these Terms invalid or unenforceable, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect, and you will at least agree to accept a similar effect as the invalid, unenforceable or non-binding provision, given the contents and purpose of these Terms. The commercial relationships that Tripvana has with the Operators are governed by separate agreements. Operators may have, declare applicable or require acceptance of their own terms and conditions for the use, access and consummation of the Tour (which may include disclaimers and limitations of liability). Modifications Tripvana reserves the right to modify the Terms at any time without prior notice. Any changes will become effective immediately upon use of the Site, Application and Services post change constituting an acceptance of the modified Terms. If the modified Terms are not acceptable to you, your only recourse is to cease using the Site, Application and Services.

Last Updated: 4/15/2020 Introduction Tripvana (“we” or “us”) values you as our customer and recognizes that privacy is important to you. This Privacy Statement explains how we collect, use, and disclose data when you use our platform and associated services, and tells you how to contact us. Privacy Statement Summary This is a summary of our Privacy Statement. To review our Privacy Statement in full, please scroll down. 1. What does this Privacy Statement cover? This Privacy Statement is designed to describe: • How and what type of personal information we collect and use • When and with whom we share your personal information • What choices you can make about how we collect, use, and share your personal information 2. What personal information do we collect and how do we use it? We collect personal information when: • You give us the information • We collect it automatically • We receive it from others When you create an account on one of our sites, sign up to receive offers or information, or make a booking using our platform, you give us your personal information. We also collect such information through automated technology such as cookies placed on your browser, with your consent where applicable, when you visit our sites or download and use our Apps. We also receive information from affiliated companies, as well as business partners and other third-parties, which help us improve our platform and associated tools and services, update and maintain accurate records, potentially detect and investigate fraud, and more effectively market our services. 3. How is your personal information shared? Your personal information may be shared to help you book your travel and/or vacation, assist with your travel and/or vacation stay, communicate with you (including when we send information on products and services or enable you to communicate with travel providers and/or property owners), and comply with the law. The full Privacy Statement details how personal information is shared. 4. What are your rights and choices? You can exercise your data protection rights in various ways. For example, you can opt out of marketing by clicking the “unsubscribe” link in the emails, in your account as applicable, or contacting our customer service. Our Privacy Statement has more information about the options and data protection rights available to you. 5. How to contact us More information about our privacy practices is in our full Privacy Statement. You can also contact us as described below in the “Contact Us” section to ask questions about how we handle your personal information or make requests about your personal information. PRIVACY STATEMENT Categories of Personal Information We Collect When you use our platform, Apps, or associated tools or services, we may collect the following kinds of personal information from you as needed: • Name, email address, telephone number, and home, business, and billing addressees • Government issued Identification required for booking or identity verification, such as passport, driver’s license, and government redress numbers, and for vacation property owners, tax identification number • Payment information such as payment card number, expiration date, and billing address • Travel-related preferences and requests such as favorite destination and accommodation types, and special dietary and accessibility needs, as available • Loyalty program and membership information • Birth date and gender • Geolocation • Images, videos, and other recordings • Social media account ID and other publicly available information • Communications with us (such as recordings of calls with customer service representatives for quality assurance and training purposes) • Searches you conduct, transactions, and other interactions with you on our online services and Apps • Other communications that occur through the platform among partners and travelers, and in-group chat and traveler-collaboration tools • The searches and transactions conducted through the platform • Data you give us about other people, such as your travel companions or others for whom you are making a booking • Information we receive about you from other companies and third parties such as our business and affiliate partners and authorized service providers which may include updated contact information, demographic information, interests, and purchase history, which we may add to your account or profile and use for market research and analysis When you install any of our apps or use our platform, we automatically collect the following types of information from your device: • IP address • Device type • Unique device identification numbers • Internet browser-type (such as Firefox, Safari, Chrome, and Internet Explorer) • Internet Service Provider • Operating System • Mobile carrier • How your device has interacted with our online services, including the pages accessed, links clicked, trips viewed, and features used, along with associated dates and times • Details of any referring website or exit pages, as well as general geographic location (such as at the country or city-level) Our Use of Cookies Statement further explains how we use cookies and similar tracking technology. Mobile Applications When you download and use any of our mobile apps, we collect certain technical information from your device to enable the app to work properly and as otherwise described in this Privacy Statement. That technical information includes: • Device and telephone connectivity information such as your carrier, network type, network operator, subscriber identity module (“SIM”) operator, and SIM country • Operating system and version • Device model • Performance and data usage • Usage data, such as dates and times the app accesses our servers, the features and links clicked in the app, searches, transactions, and the data and files downloaded to the app • Device settings selected or enabled, such as Wi-Fi, Global Positioning System (“GPS”), and Bluetooth (which may be used for location services, subject to your permission as explained below) • Mobile device settings • Other technical information such as app name, type, and version as needed to provide you with services Permissions for Location-Based Services Depending on your device’s settings and permissions and your choice to participate in certain programs, we may collect the location of your device by using GPS signals, cell phone towers, Wi-Fi signals, Bluetooth or other technologies. We will collect this information, if you opt in through the app or other program (either during your initial login or later) to enable certain location-based services available within the app (for example, locating available lodging closest to you). To disable location capabilities of the app, you can log off or change your mobile device’s settings. Use of Personal Information We use your personal information for various purposes described below, which depend on the site you visit or the app you use.

    Your Use of Online Sites, Apps, and Services:

• Book the requested travel or enable vacation property booking • Provide services related to the booking and/or account • Create, maintain, and update user accounts on our platform and authenticate you as a user • Maintain your search and travel history, accommodation and travel preferences, and similar information about your use of Tripvana’s platform and services, and as otherwise described in this Privacy Statement • Enable and facilitate acceptance and processing of payments, coupons, and other transactions • Administer loyalty and rewards programs • Collect and enable booking-related reviews • Help you to use our services faster and easier through features like the ability to sign-in using your account within the online services on the Tripvana site and app.

    Communications and Marketing:

• Respond to your questions, requests for information, and process information choices • Enable communication between you and the travel supplier like hotels and vacation property owners • Contact you (such as by text message, email, phone calls, mail, push notifications, or messages on other communication platforms) to provide information like travel booking confirmations and updates, for marketing purposes, or for other purposes as described in this Privacy Statement • Market our products and services, optimize such marketing to be more relevant to you, and measure and analyze the effectiveness of our marketing and promotions • Administer promotions like contests, sweepstakes, and similar giveaways

    Other Business Purposes and Compliance

• Conduct surveys, market research, and data analytics • Maintain, improve, research, and measure the effectiveness of our sites and apps, activities, tools, and services • Monitor or record calls, chats, and other communications with our customer service team and other representatives, as well as platform communications between or among partners and travelers for quality control, training, dispute resolution, and as described in this Privacy Statement • Create aggregated or otherwise anonymized or deidentified data, which we may use and disclose without restriction where permissible • Promote security, verify identity of our customers, prevent and investigate fraud and unauthorized activities, defend against claims and other liabilities, and manage other risks • Comply with applicable laws, protect our and our users’ rights and interest, defend ourselves, and respond to law enforcement, other legal authorities, and requests that are part of a legal process • Comply with applicable security and anti-terrorism, anti-bribery, customs and immigration, and other such due diligence laws and requirements • Operate our business using lawful business purposes and as permitted by law Sharing of Personal Information We share your personal information as described below and in this Privacy Statement, and as permitted by applicable law. • Tripvana. We share your personal information within the Tripvana site and apps as described in this Privacy Statement. • Third-party service providers. We share personal information with third-parties in connection with the delivery of services to you and the operation of our business (for example, to provide credit card processing, customer service, business analytics, and fraud prevention and compliance services, and to serve you with advertising tailored to your interests). These third-party service providers are required to protect personal information we share with them and may not use any directly identifying personal information other than to provide services we contracted them for. They are not allowed to use the personal information we share for purposes of their own direct marketing (unless you have separately consented with the third-party under the terms provided by the third-party). • Travel suppliers. We share personal information with travel-related suppliers such as hotels, airlines, car-rental companies, insurance, vacation-rental property owners and managers, and where available, activity providers, rail, or cruise lines who fulfill your booking. Please note that travel suppliers may contact you to obtain additional information if and as required to facilitate your booking or to otherwise provide the travel or associated services. • Business partners and offers. If we promote a program or offer a service or product in conjunction with a third-party business partner, we will share your information with that partner to assist in marketing or to provide the associated product or service. In most of those cases, the program or offer will include the name of the third-party business partner, either alone or with ours, or you will be redirected to the website of that business with notice. An example of such a business-partner relationship would be a third-party loyalty program for which you could earn points by completing a booking on our platform. • Other Third-Parties. When you access certain features like Facebook’s “Like” button or a single sign-on that allows you to login with your social media credentials to our online services, you will share information with the third-party, like a social media company, such as the fact that you have visited or interacted with us. In the European Economic Area (EEA), Switzerland, and United Kingdom (UK) we will not load social media sharing or sign-on buttons on our website unless and until you accept our use of cookies and similar technologies. For more information, see our Use of Cookies Statement. The third-party provider may combine this information with other information they have about you. The personal information shared will be governed by the third-party provider’s privacy policy (including any personal information we may access via the third-party provider). The third-party providers should inform you about how you can modify your privacy settings on their site. • Legal rights and obligations. We may disclose your personal information to enforce our policies, or where we are permitted (or believe in good faith that we are required) to do so by applicable law, such as in response to a request by a law enforcement or governmental authority, in connection with actual or proposed litigation, or to protect and defend our property, people and other rights or interests. We may also share your personal information pursuant to a subpoena or other legal request, or as necessary to remit certain taxes in the course of processing payments as required by law or legal process. • Corporate We may share your personal information in connection with a corporate transaction, such as a divestiture, merger, consolidation, assignments or asset sale, or in the unlikely event of bankruptcy. In the case of any acquisition, we will inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Statement. Your Rights and Choices You have certain rights and choices with respect to your personal information, as described below: • If you have an account with us, you may change your communication preferences by either (1) logging in and updating the information in your or contacting us at info@tripvana.com • You can control our use of certain cookies by following the guidance in our Cookie Statement • You can update the accuracy of your information at any time by either logging into your account or contacting us • If you no longer wish to receive marketing and promotional emails, you may unsubscribe by clicking the ‘unsubscribe’ link in the email. You can also log into your account to change communication settings (not available for all Tripvana companies) or contacting us here. Please note that if you choose to unsubscribe from or opt out of marketing emails, we may still send you important transactional and account-related messages from which you will not be able to unsubscribe • For our mobile apps, you can view and manage notifications and preferences in the settings menus of the app and of your operating system • If we are processing your personal information on the basis of consent, you may withdraw that consent at any time by contacting us. Withdrawing your consent will not affect the lawfulness of any processing that occurred before you withdrew consent and it will not affect our processing of your personal information that is conducted in reliance on a legal basis other than consent For California residents: California residents may exercise the following rights: • To request a copy of your personal information • To request disclosure of personal information sold or disclosed for a business purpose • To request the deletion of personal information • To opt out of the sale of personal information here: Do not sell my personal data International Data Transfer The personal information we process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country. The servers for our platform are located in the United States, and Tripvana and its third-party service providers operate in many countries around the world. When we collect your personal information, we may process it in any of those countries. We have taken appropriate steps and put safeguards in place to help ensure that your personal information remains protected in accordance with this Privacy Statement. For example, any data transfers incorporate strict data transfer terms (including the European Commission’s Standard Contractual Clauses, for transfers from the EEA) and require all group companies to protect the personal information they process in accordance with applicable data protection law. In addition, certain Tripvana U.S. affiliates have certified with the EU-U.S. and Swiss-U.S. Privacy Shield, as explained below in the “Privacy Shield” section. We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include European Commission approved Standard Contractual Clauses, the service provider’s certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, or reliance on the service provider’s Binding Corporate Rules, as defined by the European Commission. Privacy Shield Certain Tripvana U.S. affiliates have certified to the EU-U.S. and Swiss-U.S. Privacy Shield frameworks and that we adhere to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfers, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement, and Liability for personal information from the EU, Switzerland, and the United Kingdom. Our certifications can be found here. For more information about the Privacy Shield principles, please visit: www.privacyshield.gov. For more on our adherence to the Privacy Shield Frameworks, please see information posted here. Security We want you to feel confident about using our platform and all associated tools and services, and we are committed to taking appropriate steps to protect the information we collect. While no company can guarantee absolute security, we do take reasonable steps to implement appropriate physical, technical, and organizational measures to protect the personal information that we collect and process. Record Retention We will retain your personal information in accordance with all applicable laws, for as long as it may be relevant to fulfill the purposes set forth in this Privacy Statement, unless a longer retention period is required or permitted by law. We will deidentify, aggregate, or otherwise anonymize your personal information if we intend to use it for analytical purposes or trend analysis over longer periods of time. The criteria we use to determine our retention periods include: • The duration of our relationship with you, including any open accounts you may have with Tripvana companies, or recent bookings or other transactions you have made on our platform • Whether we have a legal obligation related to your personal information, such as laws requiring us to keep records of your transactions with us • Whether there are any current and relevant legal obligations affecting how long we will keep your personal information, including contractual obligations, litigation holds, statutes of limitations, and regulatory investigations Cookie Statement Types of cookies and similar technologies  


Cookies are small pieces of text sent as files to your computer or mobile device when you visit most websites. Cookies may be delivered by us (first party cookies) or delivered by a third-party partner or supplier (third-party cookies). Cookies are either session cookies or persistent cookies. Session cookies enable sites to recognize and link the actions of a user during a browsing session and expire at the end of each session. Persistent cookies help us recognize you as an existing user and these cookies are stored on your system or device until they expire, although you can delete them before the expiration date.  

    Other similar technologies

• Web beacons, gifs, and clear gifs are tiny graphics, each with a unique identifier that are embedded invisibly on sites and in emails. Web beacons allow us to know if a certain page was visited or if ad banners on our sites and other sites are effective. We also use web beacons in our HTML-based emails to let us know whether our emails have been opened by recipients, which helps us to gauge the effectiveness of certain communications, promotions, and marketing campaigns. • Proximity based beacons send one-way signals over very short distances, to communicate with associated mobile apps installed on your phone. They can notify you, for example, about experiences related to your trip and can alert you to related deals or promotions. Beacons communicate with your device only when you are in close proximity and only if you have given consent within the relevant mobile application. • Pixels are small objects embedded into a web page that are not visible to the user. We use pixels to deliver cookies to your computer, facilitate the log-in process, monitor the activity on our sites, and deliver online advertising. • Tags are small pieces of HTML code that tell your browser to request certain content generated by an ad server. We use tags to show you relevant advertising and promotions. • Scripts are pieces of JavaScript code that launch automatically when certain webpages load, to determine whether users view associated advertisements. • Local Storage Objects, such as HTML 5, are used to store content and preferences. Third-parties with whom we partner to provide certain features on our site to display advertising based upon your web browsing activity use Local Storage Objects to collect and store information. All of the technologies described above will be collectively referred to in this Cookie Statement as “cookies”. Types of information collected by cookies The types of information that we collect through cookies include: • IP address • Device ID • Viewed pages • Browser type • Browsing information • Operating system • Internet Service Provider • Whether you have responded to, or interacted with, an advertisement • Referring or referred links or URLs • Features used and activities engaged in on our sites and in our apps See the Categories of Personal Information We Collect section above for more information on what types of information are collected automatically. Types and functions of cookies  

    Essential Cookies

Certain cookies are required or “essential” for our sites to function as intended. Essential cookies are necessary for you to navigate our site and use certain features like logging in to your account and managing your bookings. These cookies are also used to remember security settings that allow access to particular content. Lastly, we use essential cookies to collect information on which web pages visitors go to most, so we can improve our online services. You are not able to opt out of essential cookies.  

    Other Types of Cookies

We also use other types of cookies to make our site engaging and useful to you: • Functional Cookies. We want to make sure when you visit our site, your preferences (such as your preferred language), settings, and previous searches are remembered. Functional cookies enhance your experience on any Tripvana company’s site. • Analytics Cookies. We use analytics cookies to: • Understand our site’s performance and how it is used, including the number of visitors, how long you stay on the site, and which parts of the site you visit. We can see details about how visitors interacted with the site, like the number of clicks visitors made on a given page, their mouse movements and scrolling activity, the search words visitors used, and the text visitors enter into various fields • Test different designs and features for our site • Monitor how our visitors reach our sites • Determine effectiveness of our advertising • Improve our services, including your experience on our site For analytics, our third-party service providers may use cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. For example, we use Google analytics cookies to monitor the performance of our sites. Our ability to use and share information collected by Google Analytics about your visit to our sites is restricted by the Google Analytics Terms of Use and the Google Privacy Policy. This Cookie Statement does not cover such third-parties’ use of your information. • Advertising Cookies. Tripvana and our third-party advertising partners may use advertising cookies to show you advertisements both on and off our sites that are based on your interests. We may allow third-parties to collect information about your online activities through cookies to perform their services and may combine the information that they collect about you on our sites with other information that they have collected. These third-parties include business partners who collect information when you view or interact with one of (1) their advertisements on our sites or (2) our advertising or booking information on their sites and advertising networks, which collect information about your interests when you view or interact with one of the advertisements or tracking mechanisms they place on many different sites on the Internet. Our partners may make assumptions about your interests, characteristics, or preferences and add you to groups based on those assumptions in order to show you tailored advertisements. Tripvana does not have access to the cookies these third-parties may use to collect information about your interests, and the information practices of these third-parties are not covered by this Cookie Statement or our Privacy Statement. Some of these companies are members of the Network Advertising Initiative, which offers a single location to opt out of ad targeting from member companies. To learn more, please click here and here. Your information choices You can choose not to receive tailored online advertising on this site and other sites and learn more about opting out of having your information used for tailored advertising purposes by accessing one of the following resources: • For EEA, Switzerland, and UK: http://www.youronlinechoices.eu/ • For Canada: http://youradchoices.ca/choices/ • For U.S. and rest of world: • http://www.aboutads.info/choices/ • http://optout.networkadvertising.org/ Note that if you choose not to receive tailored ads, you will still see online advertisements, but they will be general and less relevant to you. Do-Not-Track Signals and Similar Mechanisms. Some web browsers may transmit “do-not-track” signals to sites with which the browser communicates. Because of differences in how web browsers incorporate and activate this feature, it is not always clear whether users intend for these signals to be transmitted, or whether users are even aware of them. Participants in the leading Internet standards-setting organization that is addressing this issue are in the process of determining what, if anything, sites should do when they receive such signals. We currently do not take action in response to these signals. If and when a final standard is established and accepted, we will reassess our sites’ responses to these signals and make appropriate updates to this Cookie Statement. Contact Us If you have any questions or concerns about our use of your personal information, please contact us at info@tripvana.com Updates to Privacy Statement We may update this Privacy Statement in response to changing laws or technical or business developments. You can see when this Privacy Statement was last updated by checking the “last updated” date displayed at the top of this Statement.